Terms of Service

1. Agreement and applicable documents

You accept these Terms by actively selecting an acceptance control that identifies this version, or by signing an order that incorporates them. Merely browsing a public page does not create a paid subscription or campaign obligation.

The following may also apply:

• a creator campaign schedule and separately accepted Creator Content Agreement;
• a signed brand/agency order, subscription schedule or service agreement;
• our Acceptable Use Policy, referral terms and Data Processing Agreement; and
• the Privacy Policy and Cookie Policy, which are notices rather than contract waivers.

A specific signed order or campaign schedule controls its commercial subject. A Creator Content Agreement controls rights in identified campaign UGC. Mandatory consumer law always prevails.

2. The Platform and Fluencify's role

Fluencify connects brands and agencies with creators, provides campaign, submission, review, communication and reporting tools, and coordinates creator compensation. We do not guarantee invitations, selection, approval, earnings, sales, reach, engagement, platform availability or a particular commercial outcome.

Creators choose whether to join an offered campaign and do not become employees, agents or representatives merely by using the Platform. A contractual label does not override mandatory employment, tax or social-security law or the actual circumstances. Business customers remain responsible for their products, claims, campaign instructions and advertising-law duties.

3. Eligibility and accounts

Creator users must be at least 18 years old. A business user must be authorised by the organisation they represent. You must provide accurate current information, protect your credentials, use only authorised access methods and notify us promptly of suspected unauthorised use.

You may not sell, lend or share an individual account, impersonate another person, create deceptive duplicate accounts or use another organisation's workspace without authority. Administrators are responsible for promptly removing access that is no longer needed.

4. Campaigns, review and compensation

Before a creator commits to a campaign, the applicable schedule should identify the brand, requested deliverables, deadlines, objective review criteria, compensation and currency, publication requirements, material product terms and the content-rights summary. A creator is bound to that campaign only after the Platform records the required acceptance.

Creators must follow the accepted brief, applicable advertising rules and relevant social platform rules. Corrections must stay within the agreed brief; material new requirements require agreement. Rejection must be based on the disclosed criteria and should include a reason and a reasonable opportunity to correct a remediable issue where timing permits.

Campaign compensation becomes earned as stated in the accepted schedule, normally when the required deliverable is approved. Fluencify currently instructs Grade in USD. Grade may offer local settlement and may apply a fee or currency conversion disclosed in its payout flow. The instructed amount, known fees and exchange-rate treatment must be shown before a creator claims payment. Grade may require identity, tax and regulatory checks under its own terms. Earned, undisputed compensation remains payable after account closure.

5. Content and usage rights

You retain ownership of profile, portfolio, message and community content you provide. You grant Fluencify a non-exclusive, worldwide, royalty-free licence to host, reproduce, technically adapt and display that material only as reasonably needed to operate, secure and provide the feature you selected. That service licence ends when the content is deleted, subject to shared conversations, legal retention and managed backup cycles.

A creator retains ownership of campaign video, photographs, audio, text and other deliverables. No commercial campaign licence arises from these Terms alone. Content rights for a specific campaign are addressed in the applicable campaign terms and schedule for that campaign. Fluencify is introducing a separate Creator Content Agreement to govern this in more detail; its wording is being finalised with counsel and will apply once adopted.

Unless that accepted schedule states another period, the standard customer usage term is 18 months from the brand's first commercial publication. A time-limited licence is not ownership. The customer may not use the content for a different brand or product, create a synthetic replica of the creator, train an AI model on it, materially distort the creator's endorsement or continue after the usage term without new permission.

6. Acceptable use and advertising

You must not use the Platform to:

• break the law, infringe rights, invade privacy, harass, deceive or impersonate;
• upload malware, bypass access controls, probe security or disrupt the service;
• scrape or bulk-export Platform data without written authority;
• manipulate campaigns, approvals, referrals, payments or engagement metrics;
• submit content or instructions you do not have the right to use; or
• conceal advertising, make unsupported claims or misrepresent a real experience.

Campaign content must be identifiable as advertising where required, using clear wording appropriate to the audience and medium. Creators, customers and Fluencify remain responsible for their own legal duties; a campaign brief cannot transfer away mandatory responsibility.

7. Business plans and customer orders

A brand or agency plan, fee, currency, included usage, billing cycle, renewal, termination, support level and campaign allocation are those stated in the applicable signed order. Stripe may process subscription payments through its hosted flow; full card details entered there do not reach Fluencify's application servers.

A customer must pay undisputed amounts when due and promptly raise a genuine billing dispute. Fluencify will give reasonable notice before suspending service solely for an overdue undisputed amount. An order renews automatically only if it clearly says so.

8. Third-party services

Authentication, social networks, payment/payout providers, app stores, e-signature services, shipping services and linked sites are independent services with their own terms. We are not responsible for their independent decisions or availability, while remaining responsible for our own obligations and for suppliers as mandatory law requires.

For an iOS app obtained through Apple's App Store, Apple's Standard Licensed Application EULA governs the app licence unless App Store Connect identifies a later custom EULA. These Terms govern the Fluencify account, campaigns, compensation and content rights.

9. Privacy and data processing

Our Privacy Policy explains our controller processing, and the Cookie Policy explains necessary storage and optional analytics. Where Fluencify processes customer personal data solely on documented instructions, the Data Processing Agreement applies. Copyright and advertising permissions do not replace a GDPR legal basis or remove privacy rights.

10. Consumer withdrawal and account closure

An individual creator acting mainly outside a trade or business may withdraw from the general Platform contract without giving a reason within 14 days after acceptance. Use the clearly labelled in-app withdrawal function during that period or send an unambiguous statement to contact@fluencify.io. The creator-facing Platform price is SEK 0, so no proportional service charge is due for immediate access during that period.

You may stop using the Platform and request account deletion at any time. Active campaigns, earned compensation, supplied products and deliverables may first need reconciliation. An account deletion request normally has a 30-day grace period and can be cancelled through the verified cancellation route. Lawful contract, payment, legal-claim and licensed-content records may remain as described in the Privacy Policy and applicable content agreement.

11. Suspension and termination

We may proportionately restrict, suspend or terminate affected access for a material or repeated breach, fraud, a security threat, unlawful use, legal requirement, undisputed overdue business fees or discontinuation of the service. Except where urgent action or law prevents it, we will give the reason and a reasonable opportunity to respond or remedy the issue. Termination does not remove earned creator compensation or valid accrued rights.

12. Service standard and liability

We provide the Platform with reasonable care and skill. Maintenance, changes and third-party outages may occur, and we do not promise uninterrupted availability. Report a service or campaign complaint to contact@fluencify.io so we can investigate.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, mandatory consumer rights, unlawful personal-data processing or earned compensation. We are responsible for reasonably foreseeable direct loss caused by our breach, subject to mandatory law and any valid allocation in a separately negotiated B2B order.

13. Changes

We may change these Terms for legal, security, technical or service-development reasons. We will give at least 30 days' advance notice of a material adverse change unless urgent law or security requires a shorter period. We will request recorded acceptance where a change materially affects compensation, content rights, dispute resolution or another material right. No change retroactively expands rights in content already submitted.

14. Governing law and disputes

Swedish law governs these Terms. A consumer habitually resident elsewhere in the EEA keeps the protection of mandatory law applicable there and may use any court available under mandatory procedural law. Business disputes are heard by Swedish courts, with Stockholm District Court as first instance, unless a signed order lawfully states otherwise.

Please first contact us. A qualifying consumer may refer an unresolved dispute to Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, at arn.se. Fluencify intends to participate in qualifying ARN proceedings.

15. General provisions

If a provision is invalid, the remainder continues where it can do so fairly and lawfully. A failure to enforce a provision is not a waiver. Neither party may bind the other without authority. Fluencify may transfer this contract to an affiliate or business successor if accrued rights are not reduced; we will notify you of a material effect. Sections intended by their nature to survive termination, including payment, content rights, privacy, liability and disputes, continue for their applicable periods.